new climbing aliens

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Messages 1 - 20 of total 60 in this topic << First  |  < Previous  |  Show All  |  Next >  |  Last >>
prongo

Trad climber
east side kid
Topic Author's Original Post - Oct 7, 2005 - 12:27am PT
So i got this new orange alien,went to plug it in and the thing has no range. It has a range of about 1/8" its like the lobe geometry is off. I compared it to one that was a couple years old, and it is definitly different. Any one else run into this before?
Shack

Big Wall climber
So. Cal.
Oct 7, 2005 - 12:29am PT
Pictures please!
Fingerlocks

Trad climber
where the climbin's good
Oct 7, 2005 - 11:49am PT
Yes, please show.

prongo

Trad climber
east side kid
Topic Author's Reply - Oct 7, 2005 - 12:58pm PT
I figured that was coming, sorry I will try to get some pics tonight. I think i ended up with a defective one anyboby know the phone #for cch?
Shack

Big Wall climber
So. Cal.
Oct 7, 2005 - 01:05pm PT
CCH
115 Lyon Street, Laramie, WY 82072
(307)721-9385
prongo

Trad climber
east side kid
Topic Author's Reply - Oct 7, 2005 - 10:44pm PT
thanks shack i called CCH and here is the scoop

Appearently they had some new machinery and the axle hole was bored in the wrong location so there are definitly some bad aliens out there. Not sure how many or if it affects sizes other then orange.
they said if I was not happy send it in and they will send out a good one. Great I'll do just that.

CCH seemed to know of the problem. The arc of the expansion curve is at least 200% off from factory specs seems that could very well be a safety issue. These products need to go thru exact design enginerring and testing. I question CCH for not doing a product recall even if there was not a safety issue these cams dont meet their factory specs and i wonder if they have even tested these cams to failure to see how they hold up.IMO CCH needs to take this more seriously then just offering replacements to people that call them.

If this had happened to BD i bet they would do a product recall.
What do you all think?
locker

Trad climber
Joshua Tree Ca
Oct 8, 2005 - 12:29am PT
"I question CCH for not doing a product recall even if there was not a safety issue these cams dont meet their factory specs and i wonder if they have even tested these cams to failure to see how they hold up.IMO CCH needs to take this more seriously then just offering replacements to people that call them"....................I'll go with your thoughts on this one for sure... I agree!!!...I just bought one and will now go make sure it is not f*#ked up...thanks for the thread and info..
Fingerlocks

Trad climber
where the climbin's good
Oct 8, 2005 - 01:26pm PT
Can you still give us a picture?
Landgolier

climber
Arlington, VA
Oct 8, 2005 - 04:11pm PT
Wait, are we talking about the regular orange one (used to be next up from red) or the kah-ray-zee new gold/bronze one in between those two that they just put out not too long ago?

Talk about a good reason to buy local (says the guy with a rope and 2 aliens in the mail)
prongo

Trad climber
east side kid
Topic Author's Reply - Oct 9, 2005 - 12:24am PT
okay i tried to post a picture but it wasn't workin whats the easiest way to put one on this site.
Doctorpull

Trad climber
Truckee, CA
Oct 10, 2005 - 12:24am PT
I work at a shop in Truckee CA and have had 2 customers bring in orange aliens with the same problem. I called CCH and they stated that "we are uncomfortable discussing the problem"...GIVE ME A BREAK...I would think that more strict product control should be in place for cams. As of yet they are even unwilling to discuss the matter let alone replace the cams for my customers.

marky

climber
Oct 10, 2005 - 01:06am PT
why wouldn't they replace an SLCD that fails specs? that doesn't add up.
Jerry Dodrill

climber
Bodega, CA
Oct 10, 2005 - 02:39pm PT
That's nuts. One accident and they are toast. Talk about sitting on a time bomb! "Not willing to discuss it" (!) equals extremely poor PR and customer confidence. I'll pass on buying a new set of aliens, thank you.
Tradboy

Social climber
Valley
Oct 10, 2005 - 03:26pm PT
Anybody who knows CCH knows that they didn't exactly have a business plan when they stumbled upon this product that revolutionized small cams. Unfortunately, it doesn't surprise me that they haven't done anything so much as to initiate a recall.
Dima

climber
chicago
Oct 11, 2005 - 09:19pm PT
Please post picture!
You can go to any site which allows you to do it.
cascadeclimbers.com is one of them. The hassle to sign up is not too great. Thanks!
JerryGarcia

Trad climber
South Lake Tahoe
Oct 12, 2005 - 04:04am PT
www.photobucket.com is free hosting(no spam). Post a picture please.
prongo

Trad climber
east side kid
Topic Author's Reply - Oct 12, 2005 - 12:18pm PT
okay here it is

http://www.daphnehougard.com/alien/

TradIsGood

Trad climber
Gunks end of country
Oct 12, 2005 - 12:37pm PT
If the axle is in the wrong place, then the cams will not act as logarithmic spiral through their range assuming that the cams have the right shape. So the angle between the stem and the side of a parallel crack will change.

It follows that the outward force as a multiple of the load would depend on how cammed the placement was instead of just the crack geometry.

So not only do you not get the right camming range, but it does not have the expected force characteristics. Unless you can do the math and measure the angles, ...

It could be safe, but not worth the work or guess, IMO.

prongo

Trad climber
east side kid
Topic Author's Reply - Oct 12, 2005 - 12:55pm PT
yeah what he said-
with a rack of these i'd have to change my name to fumble n fall
avitripp

climber
Oct 12, 2005 - 05:17pm PT
Sounds like lawsuit fodder....anyone know a good class action lawyer?
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