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Josh Nash
Social climber
riverbank ca
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Jun 21, 2011 - 04:47pm PT
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second on the calling. I called and got a response right away.
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labrat
Trad climber
Nevada City, CA
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Jun 21, 2011 - 08:29pm PT
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Bump because we now have three threads on this...
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mucci
Trad climber
The pitch of Bagalaar above you
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Jun 21, 2011 - 08:42pm PT
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Called them, spoke with a personable assistant who clearly defined the issue and gave me a quick email with all the pertaining info on returning the unit for exchange.
The unit that broke was used by a military group, with a fat static cord (possibly greater Dia. than recommended. Force applied to the handle caused a stop to break rendering the unit "OPEN".
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Chinchen
climber
Way out there....
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Jun 21, 2011 - 09:23pm PT
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I have used my Cinch to solo fixed lines, no prob. Light ,easy to pay out rope, no ability to slip. Great little unit if you use it right.
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labrat
Trad climber
Nevada City, CA
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Jun 22, 2011 - 01:28am PT
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Bumps for keeping this on first page
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labrat
Trad climber
Nevada City, CA
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Jun 22, 2011 - 12:30pm PT
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De bump.
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Justin.at.Petzl
Sport climber
Salt Lake City, UT
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Topic Author's Reply - Jun 22, 2011 - 02:36pm PT
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Thank you for your comments. We are aware the GRIGRI 2 recall is inconvenient for everyone. Please know that every one of us here at Petzl is working at full steam to recall the affected GRIGRI 2’s and replace them with the new version. For up-to-date information on the GRIGRI 2 Recall for Replacement, please visit: http://www.petzl.com/us/outdoor/us/recall-replacement-grigri-2
Since making the recall announcement on Monday, June 20, the response has been huge. Intense web traffic has taxed our website, and we’ve seen hundreds of comments on petzl.com, message boards, Facebook, Twitter, and elsewhere. At Petzl America alone, we’ve received over 1,500 emails and hundreds of phone calls.
To help deal with this communications influx, Petzl America has brought several new employees on board. We have also created an automated system for generating return authorizations (RA) for users who need to send recalled GRIGRI 2’s to us.
**For those in the US and Canada: If you have a GRIGRI 2 affected by this Recall for Replacement and have NOT received an RA please visit the following link to create a self-generated RA. This automated system is the fastest way to initiate the return process:
http://petzl.force.com/GRIGRI2RecallWebForm
Petzl is also aware of some issues with UPS franchise stores not accepting Petzl’s UPS account number for the return shipping. If you have experienced this problem, please do the following:
 Reply directly to the confirmation email you already received from Petzl America
Leave the reply email’s subject line unchanged (it has a number that will allow us to associate it with your original request)
Request a return shipping label in the body of the email
We will then email you a call tag, complete with pre-paid mailing label, which will allow you to drop the package off at any UPS location, even dropboxes.
In addition, Petzl has since modified return shipping procedure for the GRIGRI 2 recall. All new return requests will receive a prepaid return label via email within 24 hours of being issued an RA number.
Please accept our sincerest apologies for this inconvenience. We thank you for your patience and your continued support.
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Justin Roth
Communications Manager
Petzl America
http://www.petzl.com
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Justin.at.Petzl
Sport climber
Salt Lake City, UT
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Topic Author's Reply - Jun 22, 2011 - 03:00pm PT
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Thank you for your comments. We are aware the GRIGRI 2 recall is inconvenient for everyone. Please know that every one of us here at Petzl is working at full steam to recall the affected GRIGRI 2’s and replace them with the new version. For up-to-date information on the GRIGRI 2 Recall for Replacement, please visit:
http://www.petzl.com/us/outdoor/us/recall-replacement-grigri-2
Since making the recall announcement on Monday, June 20, the response has been huge. Intense web traffic has taxed our website, and we’ve seen hundreds of comments on petzl.com, message boards, Facebook, Twitter, and elsewhere. At Petzl America alone, we’ve received over 1,500 emails and hundreds of phone calls.
To help deal with this communications influx, Petzl America has brought several new employees on board. We have also created an automated system for generating return authorizations (RA) for users who need to send recalled GRIGRI 2’s to us.
**For those in the US and Canada: If you have a GRIGRI 2 affected by this Recall for Replacement and have NOT received an RA please visit the following link to create a self-generated RA. This automated system is the fastest way to initiate the return process:
http://petzl.force.com/GRIGRI2RecallWebForm
**
Petzl is also aware of some issues with UPS franchise stores not accepting Petzl’s UPS account number for the return shipping. If you have experienced this problem, please do the following:
Reply directly to the confirmation email you already received from Petzl America
Leave the reply email’s subject line unchanged (it has a number that will allow us to associate it with your original request)
Request a return shipping label in the body of the email
We will then email you a call tag, complete with pre-paid mailing label, which will allow you to drop the package off at any UPS location, even dropboxes.
In addition, Petzl has since modified return shipping procedure for the GRIGRI 2 recall. All new return requests will receive a prepaid return label via email within 24 hours of being issued an RA number.
Please accept our sincerest apologies for this inconvenience. We thank you for your patience and your continued support.
---
Justin Roth
Communications Manager
Petzl America
http://www.petzl.com
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labrat
Trad climber
Nevada City, CA
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Jun 22, 2011 - 06:48pm PT
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bump, new info on returning them above.
Erik
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labrat
Trad climber
Nevada City, CA
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Jun 23, 2011 - 02:40pm PT
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Daily bump!
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utahman912
Social climber
SLC, UT
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Jun 23, 2011 - 03:09pm PT
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Justin,
Nice job putting the return program together.
1 - Sent email
2 - Got confirm, them RMA
3 - Got shipping label
4 - epic, nearly benighted search for packing tape >:(
5 - Shipped
Couldn't be easier.
Now... I can't help but wonder how you can possibly have enough GriGri"3"s in stock to meet demand :-)
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kc
Trad climber
sj, ca
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Jun 23, 2011 - 05:11pm PT
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The return process so far has been a breeze. My big question:
When do we get a replacement?
I've emailed back to the company and so far have not received a reply. Anyone else asked this/get answers?
Thanks
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labrat
Trad climber
Nevada City, CA
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Jun 24, 2011 - 03:42pm PT
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Last bump for a bit. Climbing time! Utah here I come. Maybe a Polygamy Porter or two in my future....
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just_one
Mountain climber
CA
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Jun 27, 2011 - 07:14pm PT
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I returned mine last week and just got a shipping notification and tracking number, for delivery tomorrow! nice work petzl.
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Wade Icey
Trad climber
www.alohashirtrescue.com
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Jun 29, 2011 - 01:02pm PT
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bump
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malund66
Trad climber
Newton, MA
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According to UPS they received mine today, and shipped a new one the same day. Expected delivery a week from Friday. Nice job Petzl!
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Rocman
Trad climber
Reno,NV
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France,leader in #*%^-up gear
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rurprider
Trad climber
Mt. Rubidoux
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Not to worry SteelMnky. I got my replacement GriGri 2 yesterday. It took about 5 days and the service from Petzl is excellent. Very professional.
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Al Fylak
Mountain climber
Rochester Hills, MI
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Jul 11, 2011 - 06:07pm PT
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My experience was very positive. My shipping label was authorized the next day and the replacement device was delivered to me in less than 2 weeks. In comparison, the DMM Dragon cam recall took 3 months.
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