locker
Social climber
state of Kumbaya...
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All joking aside...
If it were me...
I would be getting a hold of UPS and talking to the person that DELIVERED and SIGNED for your order...
That, I would think, is your BEST bet...
And if it DID get stolen off your porch or wherever...
well, real good chance there ISN'T sh!t you can do about it except learn from this and do whatever you can to insure that it doesn't happen again...
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Matt's
climber
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Topic Author's Reply - Jan 8, 2013 - 12:56pm PT
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STZZO
Under where the package was "left at", it says "other-- released"
I assumed this means the driver signed for it?
Kennyt-- are you sure Plaidman is the sender? If so I will PM him
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Matt's
climber
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Topic Author's Reply - Jan 8, 2013 - 12:57pm PT
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Locker-- I cannot for the life of me find a way to talk to someone at UPS. The normal phone number (1800 pick ups) has no way of talking to a person.
If I try to fill out a lost package claim with UPS, they say that since I am the receiver, I should be talking directly to the shipper.
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locker
Social climber
state of Kumbaya...
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"Then again, maybe UPS detailed where they left it. Maybe they left it behind something, out of sight."...
Check your NEIGHBORS???...
Maybe one of them recieved it???...
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locker
Social climber
state of Kumbaya...
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"Locker-- I cannot for the life of me find a way to talk to someone at UPS. The normal phone number (1800 pick ups) has no way of talking to a person.
If I try to fill out a lost package claim with UPS, they say that since I am the receiver, I should be talking directly to the shipper."...
Man, I FEEL your pain!!!...
I was fuking livid when it happened to me not that long back...
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Matt's
climber
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Topic Author's Reply - Jan 8, 2013 - 01:04pm PT
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Thanks everyone for your help-- it looks like Plaidman is the official us shipping manager for the totems-- I will send him a PM.
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locker
Social climber
state of Kumbaya...
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PLEASE post the outcome...
and GOOD LUCK Matt's!!!...
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couchmaster
climber
pdx
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"If I try to fill out a lost package claim with UPS, they say that since I am the receiver, I should be talking directly to the shipper. " This is what Hudon and I both suggested a page ago. You're welcome.
BTW, Plaidman may still be out climbing, if his reception is spoty it's cause he's in a canyon filled with ice. I know this how? Another Supertopo thread someplace.
Please understand.
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Plaidman
Trad climber
South Slope of Mt. Tabor, Portland, Oregon, USA
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Matt
I forwarded the information to my boss. I will follow up for you Matt. Sorry for the mix up. I am trying to find out where the mix up happened. Some how we will get this handled. The best way to get a hold of Totem Cams in Spain is info@totemcams.com
I just got your email today. We will get this worked out.
Plaid
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justthemaid
climber
Jim Henson's Basement
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Sound's like Plaid is on it but I'll toss my $.02 in...
As someone who has run a mail order business for many years, here's my thoughts:
It was probably stolen. A delivery guy is not permitted to sign for a "signed receipt" type postage. I suspect the post man just recorded it as delivered to the correct address and someone snatched the package before you got home.
UPS/USPS is going to ask if it was mailed insured. If it wasn't .. they won't compensate sh#t. It's the seller&buyer's responsibility to work that out ahead of time. It's generally the seller's responsibility to cover their own butt on valuable items, but I'm not sure what Totem's policy is.
Regardless... you should still inform them you never received the package and request replacements. Customer satisfaction with most companies means getting the product into your hands. Bad feedback is no bueno to reputable companies so they often just send replacements or refund.
BTW...Was this mailed all the way from Spain or a US distributor? International shipping is a whole other can of worms.
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Plaidman
Trad climber
South Slope of Mt. Tabor, Portland, Oregon, USA
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justthemaid -
Sent in the US. We are changing our policy to require a signature for all shipping on all orders as of today.
We at Totem have contacted Matt and will address this issue.
AND I WAS CLIMBING THE MOST AWESOME ICE EVER!!!!
This is the face of a satisfied ice climber.
Plaid
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Mark Hudon
Trad climber
Hood River, OR
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Scott will handle it, he's a good man and won't let you get hosed.
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couchmaster
climber
pdx
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Jan 10, 2013 - 07:19pm PT
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.....unless it's ice hosed of course.....LOL
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Matt's
climber
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Topic Author's Reply - Jan 10, 2013 - 07:57pm PT
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Update-- Scott (plaidman) and I have been in email contact-- customer service has been OUTSTANDING! I will post up once everything is resolved.
best
matt
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Plaidman
Trad climber
South Slope of Mt. Tabor, Portland, Oregon, USA
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Jan 10, 2013 - 10:22pm PT
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Thx Matt for posting up.
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locker
Social climber
state of Kumbaya...
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Jan 10, 2013 - 10:26pm PT
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COOL as hell and GREAT to see yet another Climbing company that understands and APPRECIATES their customers...
Right on to Totem and Plaid!!!...
Way to go!!!...
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Plaidman
Trad climber
South Slope of Mt. Tabor, Portland, Oregon, USA
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Jan 10, 2013 - 10:32pm PT
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Locker it feels good to the right thing.
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Vegasclimber
Trad climber
Las Vegas, NV.
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Jan 10, 2013 - 10:36pm PT
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Due to this thread -
The next time I need some cams, I will be getting some totems. Awesome customer service gets me every time. Besides that Scott and I have had some cool chats at Facelift, and it's really nice in this day and age of mass manufacturing to know the person that's selling the product. Nice job guys!
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locker
Social climber
state of Kumbaya...
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Jan 10, 2013 - 11:11pm PT
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"Locker it feels good to the right thing."...
I totally and 100% AGREE with you on that one Plaid...
It DOES indeed!!!...
I hold myself to very similar standards, in my little for sh!t shoe resoling business...
I sure WISH other establishments would follow in suit...
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