Totem cam shipping problem

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Messages 21 - 40 of total 55 in this topic << First  |  < Previous  |  Show All  |  Next >  |  Last >>
locker

Social climber
state of Kumbaya...
Jan 8, 2013 - 03:55pm PT

All joking aside...

If it were me...

I would be getting a hold of UPS and talking to the person that DELIVERED and SIGNED for your order...

That, I would think, is your BEST bet...



And if it DID get stolen off your porch or wherever...

well, real good chance there ISN'T sh!t you can do about it except learn from this and do whatever you can to insure that it doesn't happen again...




Matt's

climber
Topic Author's Reply - Jan 8, 2013 - 03:56pm PT
STZZO

Under where the package was "left at", it says "other-- released"

I assumed this means the driver signed for it?

Kennyt-- are you sure Plaidman is the sender? If so I will PM him
Matt's

climber
Topic Author's Reply - Jan 8, 2013 - 03:57pm PT
Locker-- I cannot for the life of me find a way to talk to someone at UPS. The normal phone number (1800 pick ups) has no way of talking to a person.

If I try to fill out a lost package claim with UPS, they say that since I am the receiver, I should be talking directly to the shipper.
locker

Social climber
state of Kumbaya...
Jan 8, 2013 - 03:58pm PT



"Then again, maybe UPS detailed where they left it. Maybe they left it behind something, out of sight."...


Check your NEIGHBORS???...

Maybe one of them recieved it???...

locker

Social climber
state of Kumbaya...
Jan 8, 2013 - 03:59pm PT

"Locker-- I cannot for the life of me find a way to talk to someone at UPS. The normal phone number (1800 pick ups) has no way of talking to a person.

If I try to fill out a lost package claim with UPS, they say that since I am the receiver, I should be talking directly to the shipper."
...



Man, I FEEL your pain!!!...

I was fuking livid when it happened to me not that long back...



Matt's

climber
Topic Author's Reply - Jan 8, 2013 - 04:04pm PT
Thanks everyone for your help-- it looks like Plaidman is the official us shipping manager for the totems-- I will send him a PM.
locker

Social climber
state of Kumbaya...
Jan 8, 2013 - 04:05pm PT


PLEASE post the outcome...

and GOOD LUCK Matt's!!!...

Chaz

Trad climber
greater Boss Angeles area
Jan 8, 2013 - 04:10pm PT
Hey Matt,

Here's how to get an actual person on the line at UPS:

http://gethuman.com/phone-number/United-Parcel-Service-UPS/

couchmaster

climber
pdx
Jan 8, 2013 - 04:18pm PT
"If I try to fill out a lost package claim with UPS, they say that since I am the receiver, I should be talking directly to the shipper. "
This is what Hudon and I both suggested a page ago. You're welcome.



BTW, Plaidman may still be out climbing, if his reception is spoty it's cause he's in a canyon filled with ice. I know this how? Another Supertopo thread someplace.

Please understand.
Plaidman

Trad climber
South Slope of Mt. Tabor, Portland, Oregon, USA
Jan 9, 2013 - 01:16am PT
Matt

I forwarded the information to my boss. I will follow up for you Matt. Sorry for the mix up. I am trying to find out where the mix up happened. Some how we will get this handled. The best way to get a hold of Totem Cams in Spain is info@totemcams.com

I just got your email today. We will get this worked out.

Plaid
justthemaid

climber
Jim Henson's Basement
Jan 9, 2013 - 03:18am PT
Sound's like Plaid is on it but I'll toss my $.02 in...

As someone who has run a mail order business for many years, here's my thoughts:

It was probably stolen. A delivery guy is not permitted to sign for a "signed receipt" type postage. I suspect the post man just recorded it as delivered to the correct address and someone snatched the package before you got home.

UPS/USPS is going to ask if it was mailed insured. If it wasn't .. they won't compensate sh#t. It's the seller&buyer's responsibility to work that out ahead of time. It's generally the seller's responsibility to cover their own butt on valuable items, but I'm not sure what Totem's policy is.

Regardless... you should still inform them you never received the package and request replacements. Customer satisfaction with most companies means getting the product into your hands. Bad feedback is no bueno to reputable companies so they often just send replacements or refund.

BTW...Was this mailed all the way from Spain or a US distributor? International shipping is a whole other can of worms.

Plaidman

Trad climber
South Slope of Mt. Tabor, Portland, Oregon, USA
Jan 9, 2013 - 09:08am PT
justthemaid -

Sent in the US. We are changing our policy to require a signature for all shipping on all orders as of today.

We at Totem have contacted Matt and will address this issue.

AND I WAS CLIMBING THE MOST AWESOME ICE EVER!!!!

This is the face of a satisfied ice climber.
I love ice!!!
I love ice!!!
Credit: Plaidman


Plaid
Mark Hudon

Trad climber
Hood River, OR
Jan 9, 2013 - 10:49am PT
Scott will handle it, he's a good man and won't let you get hosed.
couchmaster

climber
pdx
Jan 10, 2013 - 10:19pm PT
.....unless it's ice hosed of course.....LOL
Matt's

climber
Topic Author's Reply - Jan 10, 2013 - 10:57pm PT
Update-- Scott (plaidman) and I have been in email contact-- customer service has been OUTSTANDING! I will post up once everything is resolved.

best
matt
Plaidman

Trad climber
South Slope of Mt. Tabor, Portland, Oregon, USA
Jan 11, 2013 - 01:22am PT
Thx Matt for posting up.
locker

Social climber
state of Kumbaya...
Jan 11, 2013 - 01:26am PT


COOL as hell and GREAT to see yet another Climbing company that understands and APPRECIATES their customers...

Right on to Totem and Plaid!!!...

Way to go!!!...

Plaidman

Trad climber
South Slope of Mt. Tabor, Portland, Oregon, USA
Jan 11, 2013 - 01:32am PT
Locker it feels good to the right thing.
Vegasclimber

Trad climber
Las Vegas, NV.
Jan 11, 2013 - 01:36am PT
Due to this thread -

The next time I need some cams, I will be getting some totems. Awesome customer service gets me every time. Besides that Scott and I have had some cool chats at Facelift, and it's really nice in this day and age of mass manufacturing to know the person that's selling the product. Nice job guys!
locker

Social climber
state of Kumbaya...
Jan 11, 2013 - 02:11am PT


"Locker it feels good to the right thing."...

I totally and 100% AGREE with you on that one Plaid...

It DOES indeed!!!...

I hold myself to very similar standards, in my little for sh!t shoe resoling business...

I sure WISH other establishments would follow in suit...

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