Discussion Topic |
|
This thread has been locked |
Matt's
climber
|
|
|
Topic Author's Original Post - Jan 8, 2013 - 02:51pm PT
|
Hello,
I ordered some offset basic cams from Totem-- they were shipped via UPS, and the tracking information says that they have been delivered last Wednesday, but I never received the package.
What options do I have? Am I screwed? Should I be talking to UPS or to Totem?
If someone has a phone number for the people who fulfill the totem orders in the USA, that would be great. I couldn't find it on the website...
thanks
|
|
couchmaster
climber
pdx
|
|
Contact the shipper the same way you placed the order explaining the situation.
|
|
The Larry
climber
Moab, UT
|
|
Sounds like UPS dropped the ball or your package got stolen after delivered. You should be able to find out who the driver was via the tracking number.
|
|
Mark Hudon
Trad climber
Hood River, OR
|
|
The Seller should deal with the Shipper. The Customer should just notify the Seller.
|
|
vininja
Social climber
NJ
|
|
The OP says UPS = United Parcel Service
Locker says USPS = United States Postal Service/Post Office
|
|
Matt's
climber
|
|
|
Topic Author's Reply - Jan 8, 2013 - 03:26pm PT
|
Ok, thanks for all the replies. I have emailed Totem cams explaining the situation, hopefully it can come to a good resolution.
Again, does anyone one have a phone number for the Totem Cam people in America? All I can find online is a number for the Totem people in Spain.
|
|
Matt's
climber
|
|
|
Topic Author's Reply - Jan 8, 2013 - 03:47pm PT
|
Looking at the tracking data, the cams shipped from somewhere in oregon. I would like to talk to those people.
|
|
Matt's
climber
|
|
|
Topic Author's Reply - Jan 8, 2013 - 03:49pm PT
|
STZZO-- according to the tracking info, the driver signed for the package.
The address I gave to Totem was correct, the address that was in the UPS system was also correct.
If the package was stolen from my door, do I have any recourse?
|
|
kennyt
climber
Woodfords,California
|
|
I think the shipper is plaidman you can find him via supertopo I believe. I recieved my totem cams in just day's
|
|
Matt's
climber
|
|
|
Topic Author's Reply - Jan 8, 2013 - 03:56pm PT
|
STZZO
Under where the package was "left at", it says "other-- released"
I assumed this means the driver signed for it?
Kennyt-- are you sure Plaidman is the sender? If so I will PM him
|
|
Matt's
climber
|
|
|
Topic Author's Reply - Jan 8, 2013 - 03:57pm PT
|
Locker-- I cannot for the life of me find a way to talk to someone at UPS. The normal phone number (1800 pick ups) has no way of talking to a person.
If I try to fill out a lost package claim with UPS, they say that since I am the receiver, I should be talking directly to the shipper.
|
|
Matt's
climber
|
|
|
Topic Author's Reply - Jan 8, 2013 - 04:04pm PT
|
Thanks everyone for your help-- it looks like Plaidman is the official us shipping manager for the totems-- I will send him a PM.
|
|
couchmaster
climber
pdx
|
|
"If I try to fill out a lost package claim with UPS, they say that since I am the receiver, I should be talking directly to the shipper. " This is what Hudon and I both suggested a page ago. You're welcome.
BTW, Plaidman may still be out climbing, if his reception is spoty it's cause he's in a canyon filled with ice. I know this how? Another Supertopo thread someplace.
Please understand.
|
|
Plaidman
Trad climber
South Slope of Mt. Tabor, Portland, Oregon, USA
|
|
Matt
I forwarded the information to my boss. I will follow up for you Matt. Sorry for the mix up. I am trying to find out where the mix up happened. Some how we will get this handled. The best way to get a hold of Totem Cams in Spain is info@totemcams.com
I just got your email today. We will get this worked out.
Plaid
|
|
justthemaid
climber
Jim Henson's Basement
|
|
Sound's like Plaid is on it but I'll toss my $.02 in...
As someone who has run a mail order business for many years, here's my thoughts:
It was probably stolen. A delivery guy is not permitted to sign for a "signed receipt" type postage. I suspect the post man just recorded it as delivered to the correct address and someone snatched the package before you got home.
UPS/USPS is going to ask if it was mailed insured. If it wasn't .. they won't compensate sh#t. It's the seller&buyer's responsibility to work that out ahead of time. It's generally the seller's responsibility to cover their own butt on valuable items, but I'm not sure what Totem's policy is.
Regardless... you should still inform them you never received the package and request replacements. Customer satisfaction with most companies means getting the product into your hands. Bad feedback is no bueno to reputable companies so they often just send replacements or refund.
BTW...Was this mailed all the way from Spain or a US distributor? International shipping is a whole other can of worms.
|
|
Plaidman
Trad climber
South Slope of Mt. Tabor, Portland, Oregon, USA
|
|
justthemaid -
Sent in the US. We are changing our policy to require a signature for all shipping on all orders as of today.
We at Totem have contacted Matt and will address this issue.
AND I WAS CLIMBING THE MOST AWESOME ICE EVER!!!!
This is the face of a satisfied ice climber.
Plaid
|
|
Mark Hudon
Trad climber
Hood River, OR
|
|
Scott will handle it, he's a good man and won't let you get hosed.
|
|
couchmaster
climber
pdx
|
|
|
Jan 10, 2013 - 10:19pm PT
|
.....unless it's ice hosed of course.....LOL
|
|
|
SuperTopo on the Web
|
Let us know!