Topic Author's Original Post - Jan 8, 2013 - 11:51am PT
Hello,
I ordered some offset basic cams from Totem-- they were shipped via UPS, and the tracking information says that they have been delivered last Wednesday, but I never received the package.
What options do I have? Am I screwed? Should I be talking to UPS or to Totem?
If someone has a phone number for the people who fulfill the totem orders in the USA, that would be great. I couldn't find it on the website...
Turned out the Postal Worker that screwed up logged it as such, when in fact, it NEVER arrived...(EDITED: He no longer works for the PO due to making many similar errors, AKA Stealing)...
I never did recieve the item and since I hadn't had it insured...
I was FUKED!!!...
Be interesting to see how your situation plays out...
Sounds like UPS dropped the ball or your package got stolen after delivered. You should be able to find out who the driver was via the tracking number.
Because of similar problems some of my customers have had...
THIS was added to my website...
"Insurance for your return shipping is available.
To insure your box for up to $100 dollars, include an additional $2.35. To insure your box for up to $200 dollars, include an additional $2.90. For insurance over $200 dollars, call us. Positive Resoles is not responsible for the loss of your shoes after they leave our shop."...
I would GUESS that it is similar for MOST buisness' otherwise people could be taking advantage of you left and right...
It's not Totem's responsibility. They may help out of the goodness of their heart (PR, customer image, etc), but it's up to a buyer to ensure that the delivery address is provided correctly, is a safe place for such things to be delivered, etc.
If it were me, I'd contact UPS and get more details (in many cases, UPS records the name of and gets a signature from the person who accepted the package).
Then I'd go to the delivery address and figure out what's up.
Is the delivery address your home? Your work? A box of some type?
Find out who signed for the package and ask them what they did with it.
[edit]Didn't see your post first. If it was stolen from your house and the driver was authorized to sign for the package, the only recourse you have is homeowner's insurance.
If the driver was not authorized to sign, UPS is responsible.
Let us know!