Neptune Mountaineering Sold

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Messages 21 - 40 of total 370 in this topic << First  |  < Previous  |  Show All  |  Next >  |  Last >>
Fritz

Trad climber
Choss Creek, ID
Jan 7, 2013 - 03:28pm PT
This is absolutely terrible for one of ST's most valued members.

Those corporate folks from Backwoods are not going to let BrendaPuff and her slutvan continue to stay parked behind Neptunes.

Who is going to loan some parking space to BrendaPuff?
Prod

Trad climber
Jan 7, 2013 - 03:31pm PT
I wonder if the Museum pieces went with the sale?

No not Dan.... the gear.

Prod.
Wade Icey

Trad climber
www.alohashirtrescue.com
Jan 7, 2013 - 03:35pm PT
a piece of history is now...well...history.
Mighty Hiker

climber
Vancouver, B.C.
Jan 7, 2013 - 03:44pm PT
I always thought the name "Neptune" Mountaineering a bit ironic. Neptune Kayaks & Canoes seems more apropos.

(Yes, I know the former owner is named Neptune.)

Sort of on topic, a friend from Boulder once referred to those who work there as the Loony Neptoonies.
10b4me

Boulder climber
Somewhere on 395
Jan 7, 2013 - 03:51pm PT
what's next, Bass Pro Shops buys Black Diamond?
goatboy smellz

climber
Nederland-GulfBreeze
Jan 7, 2013 - 03:53pm PT


Ah well, a more generic experience, JLP will be happy.

Unpossible.
Sewellymon

climber
.....in a single wide......
Jan 7, 2013 - 03:53pm PT
don't slag on JLP. below thread is priceless. Uber-core employees dripping with "Nep-tude". Not an uncommon occurance.

http://www.tetongravity.com/forums/showthread.php/105357-sarcastic-remarks-can-get-you-banned-from-Neptune-Mountaineering
Bldrjac

Ice climber
Boulder
Jan 7, 2013 - 05:22pm PT
Pam here. Well, I always hate reading such negative comments about Neptune's, but I know there have always been people who have received less than great help, even me. Nevertheless, I worked there off and on for a total of about 9 years, starting in 1983 or so, and finishing my last stint in 1999, I think. Some of those employees AND customers became my dearest friends, especially our gang from the late '90's. I will always proudly consider myself a "Neptunian", and I tried REALLY hard to provide really positive service, even with difficult customers. Hard to be perfect, that's for sure, but I for one will put in a good word for Gary and the gang. I wish him the very best, and the store as well. It occupied an important part of Boulder climbing history, along with the BoMo and to a certain extent Mountain Sports, and will be missed. It sounds as though we won't notice HUGE physical changes, at least not for a while As Crimper said, hopefully the problem areas will be addressed, and the new changes will be positive.
Crimpergirl

Sport climber
Boulder, Colorado!
Jan 7, 2013 - 05:32pm PT
Well stated Pam. And I hope Gary got a pile of money (and time) from the deal so he can play to his heart's content!!
Snowmassguy

Trad climber
Calirado
Jan 7, 2013 - 06:05pm PT
I think I worked exclusively to spend my $$$ at Neptune back in the late 80's/early 90's. Used to love the slideshows as well as checking out the museum pieces. Thought they had a great climbing library that was especially helpful before the internet was a real option. Moved away and then back about 6 years ago. Was a bit disappointed to see a weaker store. Hopefully, the owners did well in the sale. Sad to see it go but probably was the time to move on.
Bldrjac

Ice climber
Boulder
Jan 7, 2013 - 06:14pm PT
Again, just to play devil's advocate,for as many disgruntled customers that there were (and in most cases probably for legitimite reasons), there were legions of dedicated customers that came to Neptune's from all over the world, specifically BECAUSE of the outstanding service they received, and they trusted the knowledge of the employees. I can cite plenty of times employees worked after hours mounting skis, or driving stuff over to customers' houses, and so on. During the "bolting wars" of the 1980's, it seemed each climber had their favorite store, and shredded the other store roundly for frequently the same reasons:attitude, poor customer service, etc. Just sayin'............:-)
locker

Social climber
state of Kumbaya...
Jan 7, 2013 - 06:15pm PT


There is NEVER an excuse for ANY poor customer relations...

Making EXCUSES is LAME!!!...

locker

Social climber
state of Kumbaya...
Jan 7, 2013 - 06:23pm PT


Even if the customer is wrong...

An employee should NEVER be an as#@&%e...

BOTTOM LINE!!!...



EDITED:

"and you know it Locker...

Gonna have ISSUES with that one...

Don't dig people THINKING they KNOW what I know and think...

;-)



Timid TopRope

Social climber
'used to be Paradise, CA
Jan 7, 2013 - 06:38pm PT
My old boss at Taos Mountain Outfitters had a saying, "The customer is often wrong".
locker

Social climber
state of Kumbaya...
Jan 7, 2013 - 06:41pm PT
I have a saying too...

Customers PAY my bills so I'd be a FOOL to be an ASSHOLE to ANY of them...



EDITED:

I remember well this one customer that got really pissed at me (When the buisness was still being run through Nomad Ventures) because he didn't like the way I did the resole (which by the way was a FINE, job)..

It bothered me of course because I did my personal best...

Dude was loud and indignant and swore he'd tell all his friends and all sorts of crap...

Right there in the store, many customers, present...

I simply agreed with him, kept calm (A miracle in itself), refunded his money 100%, took his shoes back and re-resoled them to his satisfaction, and again apologized...

He was fuking SHOCKED and became one of my best customers and to this day, I still do most of the work on his shoes...

Sure it cost me time and money...

But it also is the RIGHT thing to do...

Customer relations is #1 in my honest opinion...



locker

Social climber
state of Kumbaya...
Jan 7, 2013 - 06:57pm PT

Here we go again...

Now you're TELLING me what I NEED to do...

"but you need to chill dude"...

I DON'T need to "Chill"...

LOL!!!...



EDITED:

Just curious...

Are you and t*r dating???...

She too appears to have CONTROL ISSUES...

ROFL!!!...
Timid TopRope

Social climber
'used to be Paradise, CA
Jan 7, 2013 - 07:03pm PT
I should have added, "The customer is often wrong. They buy a lot of expensive stuff in here they really don't need or will only use once or twice. Just remember to smile when they're handing you the money."
locker

Social climber
state of Kumbaya...
Jan 7, 2013 - 07:10pm PT


Michelle...

Email in 3, 2, 1...






LMAO!!!...

;-)
JLP

Social climber
The internet
Jan 7, 2013 - 07:10pm PT
Their biggest flaw at the moment is not competing. If they had a better return policy, and matched Moosejaw's 15% for rock gym members - for example - I think that would go a LONG way. The vast majority in this modern day aren't going to make a major purchase without a guarantee and at least a token ~10% discount.

Neptune is the stingiest store you'll find anywhere when it comes to returns, too. Meanwhile, over at REI...just losing money like crazy with their return policies...

It also has to be in stock. I can order it myself, too, and save a trip after trying on something similar, thank you. Bent Gate just kicks their ass in this regard - the right brand, size and color - in the store.

The thing that gets me most about Neptune is they step back and say - hey, we can't afford a return policy and sales like our competition because we have to pay for all this expert service we're giving you - except the store is filled with people who don't serve you. I feel like a total chump to walk in there and pay full retail for that, especially given the other options.

They need to get over to the 29th Street area, as well.

crock

Trad climber
The Windiest Mountain, Wyoming
Jan 7, 2013 - 07:15pm PT
I loved to stop in when I was in Boulder. On quiet days I spent hours talking with staff/climbers who became friends. I don't need a lot of gear these days, and I knew pretty much exactly what I needed, so I guess I was never looking for help, but I liked being there a lot more than at the REI.

And if I had lived in Boulder, I'd have been there for some of the presentations and fund raisers.

And perhaps I'd have gone in enough to meet someone who offended me!

But in my mind it was a great place. In fact I ought to stop by soon and visit again to say goodbye. Hell, maybe I can even find someone to climb with while I'm in Colorado.
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