HELP to get the OLD norton-360 OFF THE COMPUTER...

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neebee

Social climber
calif/texas
Topic Author's Original Post - Nov 13, 2012 - 02:02pm PT
hey there all, say, i know many of you know how to do this...

it just goes into 'on and on and on' and never deletes... i did not know that the computer that came with this, expected to have you repay, which i can't do...

a few of you suggested things that i CAN do...

but FIRST i have to get this off.. and i hit the take off programs, thing
and it never goes...

tried to even delete, by myself, by folders (the wrong way, i know) but i
was needing to move on, in this...
it WILL NOT delete though...

keeps saying IT IS OPEN, :O



also, well, forgot what i was going to say... well...
will ask that later...
seems it was about which online other protections are good, but i have the email and someone that knows, and will help with that, if i ask again,
so:
i reckon this it it for now...


please, help then, what DO i do next???
if this won't GET off...

(everytime i start the computer, nothing is ready to use, as, i have to
wait for long time for all this 'ready up'... and i can't even use it...


and then, i had to wait so long to get online, while the 'take it out deal' warms up--just to never work, and be 'x' close, by me)



ayyyyyyyyyyyyyy, these computers, neat ways to visit and use for work, but not good on the ol' brain, at times, :))
thanks for any help...
i GOT to go paint, i am just taking this fast break... am very much
behind, as it's been window-keeping-shut-cold, can't paint unless i can
open them, and TODAY, yeahhhhhhhhh, i can! :)
michaeld

Sport climber
Sacramento
Nov 13, 2012 - 02:03pm PT
You should just buy an apple. Your life would be way less complicated.
Mighty Hiker

climber
Vancouver, B.C.
Nov 13, 2012 - 02:05pm PT
Neebee, what hardware and software do you have at the moment? Maybe the resident compu-experts can advise as to what to do, or if your machine and software are sufficiently dated, maybe someone here would be willing to donate a gently-used, clean, reliable, reasonable modern computer to a good cause.
Srbphoto

climber
Kennewick wa
Nov 13, 2012 - 02:09pm PT
are you installing a new version of any of Norton's product?
zBrown

Ice climber
chingadero de chula vista
Nov 13, 2012 - 02:11pm PT
The Norton webpage has (had) a complete de-installation routine. I ran it a number of years ago and it worked.


https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=20080710133834EN&product=home&pvid=f-home&version=1&lg=en&ct=us

neebee

Social climber
calif/texas
Topic Author's Reply - Nov 13, 2012 - 02:13pm PT
hey there say, mighthiker, thank you kindly, ...
my dad helped me, a ways back, when the whole computer stopped working on line, and was too out dated... (still works for my jake books though, so i kept it)...

this one is new, as of, forgot? about one year, i think...

i just wrongly assumed when they put the virus protection on it, that it wouldj ust update (a friend'd dad, years before, gave me his, when he got a new one--and the virus protection just updated, itself) but it was not a norton...


so, i've been advised to just take it off and get one of the free-type online protections, but--i never which are or, if all, are just a sham...
so another 'know this stuff' climber guy here, was coaching me, a bit, but
i needed to get this off first...

and it won't go... :(
neebee

Social climber
calif/texas
Topic Author's Reply - Nov 13, 2012 - 02:16pm PT
hey there say, all...

okay, RIGHT when i need to paint... new problem:
just got an email from a gal's friend, not really someone i knew well, but, i opened it--since it TRICKED me with the
RE: neebeeshaabookway (but--suddenly i realized i had not mailed her, so, i closed it)...

and it was not from her, it was spam add, mass production thing, so,
now DO I HAVE to go change my password... is it going to send my mail out like spam now?? i did not open any link...
was OPENING it enough???

thanks... wow, i am going to be stuck on line now, for a bit,
:))
Mighty Hiker

climber
Vancouver, B.C.
Nov 13, 2012 - 02:17pm PT
OK, it sounds like if you got a new computer a year or so ago, it probably came with an installed virus protection program, with free updates for the first year. Then you have to subscribe, for an annual fee. Is your computer constantly "reminding" you to subscribe/renew? Norton anti-virus is certainly a reputable program, if you keep it up to date. There are other programs, perhaps including free ones, which others can perhaps advise about.
Srbphoto

climber
Kennewick wa
Nov 13, 2012 - 02:20pm PT
try loading the antivirus you want onto the computer. most will ask if you want the current one uninstalled and take care of it for you. Pay for AV will renew year after year as long as they have a credit card on file to charge you! Long gone are the days of free DAT file updates.

I have had good luck with Microsoft Security Essentials. It is free. Malwarebytes is good as well. I will say that most of the virus removals we do that have active, up to date AV programs, are running free programs (especially AVG free)
neebee

Social climber
calif/texas
Topic Author's Reply - Nov 13, 2012 - 02:41pm PT
hey there say, mightyhiker...

yes--it did keep giving me the notice... and i thought that at least i could do it and see what it cost when i got that far...

but--it would not redo on dial up... kept 'dissing' me off line... :(

so, then, to do it, i'd have to pull out the whole computer, unhoook everything and take it to the store, where they have online access and have them do it, but that would mst likely cost, since it is over a year, too... whewww...


also, srbphoto... i do have the malware thing on here...

hmm, not sure now, what to do...
can't really redo the norton now, :(
it won't on dial up...

i reckon i will have to try something else, or is the malware
enough for now??

i can't do bank payments, monthly to pay things... i never
know what will be left, after bills, food, and critter needs, etc...

have to do it myself, at times that are 'covered' ... when i can
balance it... :) or i'd go into overdraft... :O
neebee

Social climber
calif/texas
Topic Author's Reply - Nov 13, 2012 - 02:50pm PT
hey there say, srbphoto...

as to this ... i am not sure what you mean? please, is this an on line program, or help service that is questionable?:

I will say that most of the virus removals we do that have active, up to date AV programs, are running free programs (especially AVG free)

someone mentioned AVG--but had said that it was okay... or that it
used to be???

hossjulia

Social climber
Eastside (of the Tetons)
Nov 13, 2012 - 02:59pm PT
If you just try to delete the norton, you might get a message saying you have to use the un-install software, do that.

I've been using AVG Free for 4 years now, ever since Shack turned me onto it.
I also use the free edition of Ccleaner. It gets rid of stuff that bogs down your computer. (Again, thanks Shack)

Install the free edition of AVG, and ignore the norton messages. Ccleaner just might get rid of the norton too.


"Just buy an apple", as in Mac? yeah right, they are not without their problems, and they cost a bundle. Most folks absolutely DO NOT NEED a mac. Unless you are using RAW files or editing A LOT of video, waste of money.
Apple/Mac snobs, meh.
Srbphoto

climber
Kennewick wa
Nov 13, 2012 - 03:03pm PT
I'm not a big fan of AVG FREE. The pay version seems to work well. If you want to stay with Norton don't buy it from them. You can almost always get it cheaper at Staples, Office Max, Office Depot etc.

If you are having trouble getting online you may already have a virus (especially after the story about your email)

Do a scan with the malware software you have. also only run 1 antivirus on your computer. having more than one can really slow things up.
Ricky

climber
Sometimes LA
Nov 13, 2012 - 03:05pm PT

Oh, that Norton.
CrackAddict

Trad climber
Canoga Park, CA
Nov 13, 2012 - 03:09pm PT
Norton... the worst virus of them all.

I have had good luck with "Microsoft Security Essentials", it is a free product.
Ricky

climber
Sometimes LA
Nov 13, 2012 - 03:10pm PT

McAfee apparently has his own problems.
CrackAddict

Trad climber
Canoga Park, CA
Nov 13, 2012 - 03:14pm PT
http://www.bloomberg.com/news/2012-11-12/mcafee-founder-is-suspect-in-murder-of-american-ex-pat-in-belize.html

Apparently
neebee

Social climber
calif/texas
Topic Author's Reply - Nov 13, 2012 - 05:25pm PT
hey there say, thanks all... i will take all this info, and then decide...

also, srbphoto...
what i mean is--hard time getting on line...
the 'startup menue' starts all these things i do not want...

one was the norton renue, and the other was then the norton removal window...


i used to find things to get off the start menu, but now i don't seem to find the right way to get to it and do this...
(help suggestions??)...


i am dial up, too, so that is why it takes a few more seconds, but it is the start menue that takes so long, first... :(



thanks julia and all for the newer info, too...
i remember shack, knows a lot of 'what to do's, too...

will let you all know what i finally do...
thank you so very much!!!!
very grateful!
:)
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