Customer Loyalty - resole business


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Captain...or Skully

Oct 28, 2012 - 11:39am PT
Barry did some great work for me a time or two....Obviously a craftsman.

Social climber
Joshua Tree
Oct 28, 2012 - 11:51am PT
Did good work for me the one time I used them.

But I support my bro, Locker, at Positive Resoles, who's work I've always been impressed with, as good or better than anyone I've used in 20+ years of resoling.

Also used to get great work from Marmot Mtn works, then they must have had a switch in labor force, because I got some mediocre work back from them and never used them again (moot at this point, didn't they go under?).

Not such a big deal for me these days. I go through tons of new shoes and only usually resole once. For a true, at my limit shoe for face or edging, no resole (no matter how well done), works.

All my resoled shoes are either for easy/all day stuff, are crack slippers, or gym/training shoes. My beater, Joshua tree, under my limit shoes, are just older tech/face shoes that have loosened up too much for precision...usually that happens before they need a first resole. I literally have 15 or 16 pairs of climbing shoes in the gear closet...probably 5 of those are "at my limit" for different disciplines condition (which means different things for diff shoes...the edging rigs are very new, still wickedly stiff, where a crack slipper for at my limit means it is broken in, soft, and the sole is worn as thin as possible without being in need of a resole...this is my rattly finger/ringlock shoe).

It's ridiculous, I've got more climbing shoes that t-shirts. One pair of boots, a couple pairs of approach shoes, couple pair casual shoes..vans and such, and 15 pairs of climbing shoes. WTF?

Ice climber
dingy room at the Happy boulders hotel
Oct 28, 2012 - 11:58am PT
I've always had good luck with the Rubber Room

Trad climber
the crowd MUST BE MOCKED...Mocked I tell you.
Jan 7, 2013 - 02:40am PT
Being the online nudnik that I am, I had a tough time actually using the phone to arrange something, but talking to Barry was like talking to an old friend (a more well informed old friend :) ).

He walked me thru some concerns over the phone and then I sent him a box of shoes (including a couple pair of ballet golds, eh Ding!).

Forgot to include payment. I'm an idiot...

Anyways, he calls me up right away just talking shoes (identifying one cobbler by the type of work), but of course, he nicely tells me about the missing payment. I fire that off. Head off on vacation and come back to shoes and a personal thank you note.

This weekend I was once again climbing on C4 soles, and already feel way more confident on the rock.

Stoke is once again high.
thx Barry!


Trad climber
Las Vegas, NV.
Jan 7, 2013 - 02:57am PT
I have a couple pairs that I have been needing to send off for a while, but I've never bothered to learn about resoling, so I have no idea what they need as far as half/full sole, rands etc.

That being the case, are most places OK with you sending in the shoes and calling you with the cost of the work, or ?

Social climber
Falls Church, VA
Jan 7, 2013 - 06:57am PT
i've had good luck with the rubber room; however, based on the glowing referrals here, i sent three pairs to barry last month...i included my own estimate of the repairs with a blank check...barry emailed me with his recommendations, which included a couple rands that he suggested be replaced...i took his advice and he did an awesome job

he did take longer than others, but that's why i wait until the winter and that's why i keep a spare pair in reserve...barry was easy to deal with and i highly recommend him

he also has cool window stickers

Truckee, CA
Jan 7, 2013 - 11:21am PT
Barry's is great, been using them off and on since early 90's. He customed a pair of old dominators for me with some midsole insert and they were the best ever. Need to use him more again.

Been using flyn brians for several years with great results, but his status is always up in the air, dont know about how he is now. Great with the expedite option, and I usually can pick them up/drop them off from Red Rocks when I go there.

Gave up on Rubber room. they are in bishop, which of course is the epitome of coolness, hipness, and edginess, and they have a neato logo, but their craftsmanship seems to have waned over the last several years, and their attitude and timeliness have started to suck. Done with them.

The last pair I had done (after swearing to never bring them another pair) further reinforced this. I went to pick them up, as it had been 5+ weeks, busy but not peak season, couldnt get any status report from them, was going anyway to Bishop, stopped in to inquire if they were done or not, not hurried, told them if theyre not ready im not dying without them, he took them off the peg and did a quick hack-job of a belt sanding right in front of me in order to give them to me, basically he rush jobbed them and hacked the sh#t out of the edge platform. Thanks bro, quality is job 2.

Rock n Resole is also a quality establishment. Timely, good craftsmanship, good communication, worth sending them off.
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