Customer Loyalty - resole business

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Dingus Milktoast

Gym climber
And every fool knows, a dog needs a home, and...
Topic Author's Original Post - Oct 26, 2012 - 02:25pm PT
Hi Barry,

Dingus here,

Enclosed please find 2 pairs of Asolo Ballet Golds (the best all around shoe ever :-))

Full soles on both, XS-Edge rubber, as thick as you’ve got (you said 5 mm, not sure if there is thicker version but will take it if you’ve got it). Use your best judgment on this.

Two of the shoes have a hole in the sole that wore slightly into the rand – so I’m planning on two rand repairs (both left shoes, lol). The right shoe rands appear to be ok… but again would defer to your opinion. I’m sending you a check for $xxx to cover two full resoles and two rands. If you think I should do the other two rands….

I’ve also enclosed a little something extra… This 'extra' is intended to, a. Expedite the resole process via good favor of the cobbler (ie. You) and b. I think your services and long time friendship are worth it.

If you think the other two soles need repairing please do so, take the $22 out of that cash and let me know and I will make you whole on the tip. If the rands are good then so are we - you're paid in full.

Sound good?

I have a new pair of Ballet’s too, so while I would like to get these back sooner rather than later? Its not a fire drill and you’re not holding me up really even if it does take 7-weeks.

I've experienced nothing but the best service from Barry for more than 2 decades. He is NOT the Walmart of climbing shoe repair. He's the guy down the street and he takes care of me.

Comes around, goes around. This is how we do it.

DMT
mtnyoung

Trad climber
Twain Harte, California
Oct 26, 2012 - 02:29pm PT
I deal with him the same way and have exactly the same experience with him. He's great.
Loose Rocks

Trad climber
Santa Rosa, CA
Oct 26, 2012 - 02:32pm PT
He has renewed eight pairs for me. It is quality work.
michaeld

Sport climber
Sacramento
Oct 26, 2012 - 02:36pm PT
I have some Acopa Merlins that I'm too afraid to climb in anymore because they're the best slab shoe I've ever climbed in. I need a nice resole on them. This is the go to guy huh?
QITNL

climber
Oct 26, 2012 - 02:40pm PT
Locker does real nice work, too.
Dingus Milktoast

Gym climber
And every fool knows, a dog needs a home, and...
Topic Author's Reply - Oct 26, 2012 - 02:43pm PT
Yes michaeld, he's the man. Never had so much as a millimeter of delam on one of his resoles, ever.

DMT
Brandon-

climber
The Granite State.
Oct 26, 2012 - 02:48pm PT
What was the 'extra'?

Ha! I've got my guess.
mucci

Trad climber
The pitch of Bagalaar above you
Oct 26, 2012 - 03:10pm PT
Same, Same here Dingus.

Tells me how bad my footwork is upon recieving my shoes!
JamesG

Trad climber
Thousand Oaks, CA
Oct 26, 2012 - 03:58pm PT
I need to send off my Acopa Chameleons myself, but I've been scared someone I randomly choose would ruin them. I've got a pair of Merlins while these are down but I like the Chameleons better day to day. Any chance I could get in contact with Barry? Sounds like a good guy!
Dingus Milktoast

Gym climber
And every fool knows, a dog needs a home, and...
Topic Author's Reply - Oct 26, 2012 - 04:13pm PT
BARRY'S RESOLES 41585 AUBERRY RD. AUBERRY, CA 93602 (559) 855-4511

DMT
this just in

climber
north fork
Oct 26, 2012 - 04:32pm PT
Barry is the best. It's cool dropping shoes off to him, cause his workshop is covered with posters and pictures of climbing from all eras. Also, some of the relic shoes are hanging around and Barry is always happy to talk climbing, routes he's done and routes he wants to do. Genuine and craftsmanship sum up Barry's Resoles. Plus you get a mint and sticker with a resole.
nature

climber
Boulder, CO
Oct 26, 2012 - 04:34pm PT
yeah... I deal with locker. last time he resoled my shoes it took him two whole hours. I guess that part was great - it's just too bad I had to go to f'ing Uzbekistan to pick them up.

I've heard great things about Barry. Good for you for giving him a plug.
The Larry

climber
Moab, UT
Oct 26, 2012 - 07:30pm PT
Barry bump.

Barry does a top notch job and he writes you a personal note. I always recommend him when asked.
Guangzhou

Trad climber
Asia, Indonesia, East Java
Oct 26, 2012 - 07:34pm PT
If I send him shoes, can he send them back to me in Indonesia. I don't mind paying for the shipping.

tiki-jer

Trad climber
fresno/clovis
Oct 26, 2012 - 07:39pm PT
Barry is top notch! His work impeccable!

He has resoled my:
Boreal Aces(Original Model) 2 or 3 times
5.10 Ascents 2 times
Boreal Jazz 2 times
Red Chili Spirit 1x
Scarpa Techno 1x
5.10 Anasazi Slippers 1x

Had the good fortune to have roped up with him on a number of occasions.
Fun to be around and a wealth of knowledge!

And He will continue to have my business.

Plus my shoes smell fresh with the mint in them!
SteveW

Trad climber
The state of confusion
Oct 26, 2012 - 07:57pm PT

I use http://www.positiveresoles.com

rottingjohnny

Sport climber
mammoth lakes ca
Oct 26, 2012 - 08:28pm PT
It's hard to beat Lockers service...especially on the courtesy reach around...
ß Î Ø T Ç H

Boulder climber
bouldering
Oct 26, 2012 - 08:38pm PT
Dr. F.

Ice climber
SoCal
Oct 26, 2012 - 08:41pm PT
I only use Positive Resoles

I went from 5.12b to 5.13c overnight, after getting my shoes done last time, the difference was like night and day
Ed Hartouni

Trad climber
Livermore, CA
Oct 26, 2012 - 08:57pm PT
I love Barry, he's a great guy and a genius with shoes. He is definitely the guy I go to with Kaukulator resoles, his new heel rand design avoids problems that the original Sportiva rand has when you're using those puppies full bore in the OW.

My Acopa Chameleons were resoled by Locker a time ago and they're still great, use them in the gym and a little bit outside. Good resole, and Locker also fixed some stuff above and beyond the usual half sole resole.

One pair of my Acopa Legends are at Barry's for C4... the other pair he put Onyx... but when they need a resole I will probably send them to Locker if he still has any Acopa rubber.
ruppell

climber
Oct 28, 2012 - 08:11am PT
I'm down with the Rubber Room. Helps that I live in Bishop. Even when I didn't Tony has always turned my shoes super fast. Must have had 10 pairs done there by now and not a single problem. That being said I do have a friend in town that actually sends there shoe's to Barry. So he must really be that damn good. Or she just really likes mints.
Captain...or Skully

climber
Oct 28, 2012 - 08:39am PT
Barry did some great work for me a time or two....Obviously a craftsman.
Elcapinyoazz

Social climber
Joshua Tree
Oct 28, 2012 - 08:51am PT
Did good work for me the one time I used them.

But I support my bro, Locker, at Positive Resoles, who's work I've always been impressed with, as good or better than anyone I've used in 20+ years of resoling.

Also used to get great work from Marmot Mtn works, then they must have had a switch in labor force, because I got some mediocre work back from them and never used them again (moot at this point, didn't they go under?).

Not such a big deal for me these days. I go through tons of new shoes and only usually resole once. For a true, at my limit shoe for face or edging, no resole (no matter how well done), works.

All my resoled shoes are either for easy/all day stuff, are crack slippers, or gym/training shoes. My beater, Joshua tree, under my limit shoes, are just older tech/face shoes that have loosened up too much for precision...usually that happens before they need a first resole. I literally have 15 or 16 pairs of climbing shoes in the gear closet...probably 5 of those are "at my limit" for different disciplines condition (which means different things for diff shoes...the edging rigs are very new, still wickedly stiff, where a crack slipper for at my limit means it is broken in, soft, and the sole is worn as thin as possible without being in need of a resole...this is my rattly finger/ringlock shoe).

It's ridiculous, I've got more climbing shoes that t-shirts. One pair of boots, a couple pairs of approach shoes, couple pair casual shoes..vans and such, and 15 pairs of climbing shoes. WTF?
10b4me

Ice climber
dingy room at the Happy boulders hotel
Oct 28, 2012 - 08:58am PT
I've always had good luck with the Rubber Room
Mungeclimber

Trad climber
the crowd MUST BE MOCKED...Mocked I tell you.
Jan 6, 2013 - 11:40pm PT
Being the online nudnik that I am, I had a tough time actually using the phone to arrange something, but talking to Barry was like talking to an old friend (a more well informed old friend :) ).

He walked me thru some concerns over the phone and then I sent him a box of shoes (including a couple pair of ballet golds, eh Ding!).

Forgot to include payment. I'm an idiot...

Anyways, he calls me up right away just talking shoes (identifying one cobbler by the type of work), but of course, he nicely tells me about the missing payment. I fire that off. Head off on vacation and come back to shoes and a personal thank you note.

This weekend I was once again climbing on C4 soles, and already feel way more confident on the rock.

Stoke is once again high.
thx Barry!

locker

Social climber
state of Kumbaya...
Jan 6, 2013 - 11:44pm PT

I always use Positive Resoles...



But I very often recommend:

Barry...

The Rubber Room...

Pat Dennis via Nomad Ventures...

Rock and Resole...



Vegasclimber

Trad climber
Las Vegas, NV.
Jan 6, 2013 - 11:57pm PT
I have a couple pairs that I have been needing to send off for a while, but I've never bothered to learn about resoling, so I have no idea what they need as far as half/full sole, rands etc.

That being the case, are most places OK with you sending in the shoes and calling you with the cost of the work, or ?
locker

Social climber
state of Kumbaya...
Jan 7, 2013 - 12:03am PT


"are most places OK with you sending in the shoes and calling you with the cost of the work, or ?"...


For whatever the reason, I find that an ODD and unanswerable question...

But then I am going on day 11(???) of this fuking illness and haven't been eating worth a damn...

So I be pretty fuking CORNfused at the moment...

LOL!!!...

bookworm

Social climber
Falls Church, VA
Jan 7, 2013 - 03:57am PT
i've had good luck with the rubber room; however, based on the glowing referrals here, i sent three pairs to barry last month...i included my own estimate of the repairs with a blank check...barry emailed me with his recommendations, which included a couple rands that he suggested be replaced...i took his advice and he did an awesome job

he did take longer than others, but that's why i wait until the winter and that's why i keep a spare pair in reserve...barry was easy to deal with and i highly recommend him

he also has cool window stickers
BuddhaStalin

climber
Truckee, CA
Jan 7, 2013 - 08:21am PT
Barry's is great, been using them off and on since early 90's. He customed a pair of old dominators for me with some midsole insert and they were the best ever. Need to use him more again.

Been using flyn brians for several years with great results, but his status is always up in the air, dont know about how he is now. Great with the expedite option, and I usually can pick them up/drop them off from Red Rocks when I go there.

Gave up on Rubber room. they are in bishop, which of course is the epitome of coolness, hipness, and edginess, and they have a neato logo, but their craftsmanship seems to have waned over the last several years, and their attitude and timeliness have started to suck. Done with them.

The last pair I had done (after swearing to never bring them another pair) further reinforced this. I went to pick them up, as it had been 5+ weeks, busy but not peak season, couldnt get any status report from them, was going anyway to Bishop, stopped in to inquire if they were done or not, not hurried, told them if theyre not ready im not dying without them, he took them off the peg and did a quick hack-job of a belt sanding right in front of me in order to give them to me, basically he rush jobbed them and hacked the sh#t out of the edge platform. Thanks bro, quality is job 2.

Rock n Resole is also a quality establishment. Timely, good craftsmanship, good communication, worth sending them off.
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