Customer Loyalty - resole business

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Dingus Milktoast

Gym climber
And every fool knows, a dog needs a home, and...
Topic Author's Original Post - Oct 26, 2012 - 05:25pm PT
Hi Barry,

Dingus here,

Enclosed please find 2 pairs of Asolo Ballet Golds (the best all around shoe ever :-))

Full soles on both, XS-Edge rubber, as thick as youíve got (you said 5 mm, not sure if there is thicker version but will take it if youíve got it). Use your best judgment on this.

Two of the shoes have a hole in the sole that wore slightly into the rand Ė so Iím planning on two rand repairs (both left shoes, lol). The right shoe rands appear to be okÖ but again would defer to your opinion. Iím sending you a check for $xxx to cover two full resoles and two rands. If you think I should do the other two randsÖ.

Iíve also enclosed a little something extraÖ This 'extra' is intended to, a. Expedite the resole process via good favor of the cobbler (ie. You) and b. I think your services and long time friendship are worth it.

If you think the other two soles need repairing please do so, take the $22 out of that cash and let me know and I will make you whole on the tip. If the rands are good then so are we - you're paid in full.

Sound good?

I have a new pair of Balletís too, so while I would like to get these back sooner rather than later? Its not a fire drill and youíre not holding me up really even if it does take 7-weeks.

I've experienced nothing but the best service from Barry for more than 2 decades. He is NOT the Walmart of climbing shoe repair. He's the guy down the street and he takes care of me.

Comes around, goes around. This is how we do it.

DMT
mtnyoung

Trad climber
Twain Harte, California
Oct 26, 2012 - 05:29pm PT
I deal with him the same way and have exactly the same experience with him. He's great.
Loose Rocks

Trad climber
Santa Rosa, CA
Oct 26, 2012 - 05:32pm PT
He has renewed eight pairs for me. It is quality work.
michaeld

Sport climber
Sacramento
Oct 26, 2012 - 05:36pm PT
I have some Acopa Merlins that I'm too afraid to climb in anymore because they're the best slab shoe I've ever climbed in. I need a nice resole on them. This is the go to guy huh?
QITNL

climber
Oct 26, 2012 - 05:40pm PT
Locker does real nice work, too.
Dingus Milktoast

Gym climber
And every fool knows, a dog needs a home, and...
Topic Author's Reply - Oct 26, 2012 - 05:43pm PT
Yes michaeld, he's the man. Never had so much as a millimeter of delam on one of his resoles, ever.

DMT
Brandon-

climber
The Granite State.
Oct 26, 2012 - 05:48pm PT
What was the 'extra'?

Ha! I've got my guess.
mucci

Trad climber
The pitch of Bagalaar above you
Oct 26, 2012 - 06:10pm PT
Same, Same here Dingus.

Tells me how bad my footwork is upon recieving my shoes!
JamesG

Trad climber
Thousand Oaks, CA
Oct 26, 2012 - 06:58pm PT
I need to send off my Acopa Chameleons myself, but I've been scared someone I randomly choose would ruin them. I've got a pair of Merlins while these are down but I like the Chameleons better day to day. Any chance I could get in contact with Barry? Sounds like a good guy!
Dingus Milktoast

Gym climber
And every fool knows, a dog needs a home, and...
Topic Author's Reply - Oct 26, 2012 - 07:13pm PT
BARRY'S RESOLES 41585 AUBERRY RD. AUBERRY, CA 93602 (559) 855-4511

DMT
this just in

climber
north fork
Oct 26, 2012 - 07:32pm PT
Barry is the best. It's cool dropping shoes off to him, cause his workshop is covered with posters and pictures of climbing from all eras. Also, some of the relic shoes are hanging around and Barry is always happy to talk climbing, routes he's done and routes he wants to do. Genuine and craftsmanship sum up Barry's Resoles. Plus you get a mint and sticker with a resole.
nature

climber
Boulder, CO
Oct 26, 2012 - 07:34pm PT
yeah... I deal with locker. last time he resoled my shoes it took him two whole hours. I guess that part was great - it's just too bad I had to go to f'ing Uzbekistan to pick them up.

I've heard great things about Barry. Good for you for giving him a plug.
The Larry

climber
Moab, UT
Oct 26, 2012 - 10:30pm PT
Barry bump.

Barry does a top notch job and he writes you a personal note. I always recommend him when asked.
Guangzhou

Trad climber
Asia, Indonesia, East Java
Oct 26, 2012 - 10:34pm PT
If I send him shoes, can he send them back to me in Indonesia. I don't mind paying for the shipping.

tiki-jer

Trad climber
fresno/clovis
Oct 26, 2012 - 10:39pm PT
Barry is top notch! His work impeccable!

He has resoled my:
Boreal Aces(Original Model) 2 or 3 times
5.10 Ascents 2 times
Boreal Jazz 2 times
Red Chili Spirit 1x
Scarpa Techno 1x
5.10 Anasazi Slippers 1x

Had the good fortune to have roped up with him on a number of occasions.
Fun to be around and a wealth of knowledge!

And He will continue to have my business.

Plus my shoes smell fresh with the mint in them!
SteveW

Trad climber
The state of confusion
Oct 26, 2012 - 10:57pm PT

I use http://www.positiveresoles.com

rottingjohnny

Sport climber
mammoth lakes ca
Oct 26, 2012 - 11:28pm PT
It's hard to beat Lockers service...especially on the courtesy reach around...
Ŗ ő ō T « H

Boulder climber
bouldering
Oct 26, 2012 - 11:38pm PT
Ed Hartouni

Trad climber
Livermore, CA
Oct 26, 2012 - 11:57pm PT
I love Barry, he's a great guy and a genius with shoes. He is definitely the guy I go to with Kaukulator resoles, his new heel rand design avoids problems that the original Sportiva rand has when you're using those puppies full bore in the OW.

My Acopa Chameleons were resoled by Locker a time ago and they're still great, use them in the gym and a little bit outside. Good resole, and Locker also fixed some stuff above and beyond the usual half sole resole.

One pair of my Acopa Legends are at Barry's for C4... the other pair he put Onyx... but when they need a resole I will probably send them to Locker if he still has any Acopa rubber.
ruppell

climber
Oct 28, 2012 - 11:11am PT
I'm down with the Rubber Room. Helps that I live in Bishop. Even when I didn't Tony has always turned my shoes super fast. Must have had 10 pairs done there by now and not a single problem. That being said I do have a friend in town that actually sends there shoe's to Barry. So he must really be that damn good. Or she just really likes mints.
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