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prongo
Trad climber
east side kid
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Topic Author's Original Post - Oct 7, 2005 - 12:27am PT
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So i got this new orange alien,went to plug it in and the thing has no range. It has a range of about 1/8" its like the lobe geometry is off. I compared it to one that was a couple years old, and it is definitly different. Any one else run into this before?
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Shack
Big Wall climber
So. Cal.
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Pictures please!
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Fingerlocks
Trad climber
where the climbin's good
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Yes, please show.
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prongo
Trad climber
east side kid
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Topic Author's Reply - Oct 7, 2005 - 12:58pm PT
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I figured that was coming, sorry I will try to get some pics tonight. I think i ended up with a defective one anyboby know the phone #for cch?
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Shack
Big Wall climber
So. Cal.
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CCH
115 Lyon Street, Laramie, WY 82072
(307)721-9385
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prongo
Trad climber
east side kid
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Topic Author's Reply - Oct 7, 2005 - 10:44pm PT
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thanks shack i called CCH and here is the scoop
Appearently they had some new machinery and the axle hole was bored in the wrong location so there are definitly some bad aliens out there. Not sure how many or if it affects sizes other then orange.
they said if I was not happy send it in and they will send out a good one. Great I'll do just that.
CCH seemed to know of the problem. The arc of the expansion curve is at least 200% off from factory specs seems that could very well be a safety issue. These products need to go thru exact design enginerring and testing. I question CCH for not doing a product recall even if there was not a safety issue these cams dont meet their factory specs and i wonder if they have even tested these cams to failure to see how they hold up.IMO CCH needs to take this more seriously then just offering replacements to people that call them.
If this had happened to BD i bet they would do a product recall.
What do you all think?
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Fingerlocks
Trad climber
where the climbin's good
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Can you still give us a picture?
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Landgolier
climber
Arlington, VA
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Wait, are we talking about the regular orange one (used to be next up from red) or the kah-ray-zee new gold/bronze one in between those two that they just put out not too long ago?
Talk about a good reason to buy local (says the guy with a rope and 2 aliens in the mail)
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prongo
Trad climber
east side kid
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Topic Author's Reply - Oct 9, 2005 - 12:24am PT
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okay i tried to post a picture but it wasn't workin whats the easiest way to put one on this site.
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Doctorpull
Trad climber
Truckee, CA
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Oct 10, 2005 - 12:24am PT
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I work at a shop in Truckee CA and have had 2 customers bring in orange aliens with the same problem. I called CCH and they stated that "we are uncomfortable discussing the problem"...GIVE ME A BREAK...I would think that more strict product control should be in place for cams. As of yet they are even unwilling to discuss the matter let alone replace the cams for my customers.
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marky
climber
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Oct 10, 2005 - 01:06am PT
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why wouldn't they replace an SLCD that fails specs? that doesn't add up.
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Jerry Dodrill
climber
Bodega, CA
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Oct 10, 2005 - 02:39pm PT
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That's nuts. One accident and they are toast. Talk about sitting on a time bomb! "Not willing to discuss it" (!) equals extremely poor PR and customer confidence. I'll pass on buying a new set of aliens, thank you.
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Tradboy
Social climber
Valley
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Oct 10, 2005 - 03:26pm PT
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Anybody who knows CCH knows that they didn't exactly have a business plan when they stumbled upon this product that revolutionized small cams. Unfortunately, it doesn't surprise me that they haven't done anything so much as to initiate a recall.
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Dima
climber
chicago
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Oct 11, 2005 - 09:19pm PT
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Please post picture!
You can go to any site which allows you to do it.
cascadeclimbers.com is one of them. The hassle to sign up is not too great. Thanks!
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JerryGarcia
Trad climber
South Lake Tahoe
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Oct 12, 2005 - 04:04am PT
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www.photobucket.com is free hosting(no spam). Post a picture please.
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TradIsGood
Trad climber
Gunks end of country
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Oct 12, 2005 - 12:37pm PT
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If the axle is in the wrong place, then the cams will not act as logarithmic spiral through their range assuming that the cams have the right shape. So the angle between the stem and the side of a parallel crack will change.
It follows that the outward force as a multiple of the load would depend on how cammed the placement was instead of just the crack geometry.
So not only do you not get the right camming range, but it does not have the expected force characteristics. Unless you can do the math and measure the angles, ...
It could be safe, but not worth the work or guess, IMO.
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prongo
Trad climber
east side kid
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Topic Author's Reply - Oct 12, 2005 - 12:55pm PT
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yeah what he said-
with a rack of these i'd have to change my name to fumble n fall
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avitripp
climber
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Oct 12, 2005 - 05:17pm PT
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Sounds like lawsuit fodder....anyone know a good class action lawyer?
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Rock!...oopsie.
Trad climber
pitch above you
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Oct 12, 2005 - 05:45pm PT
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Dang, I love my aliens... but stuff like this doesn't fly. Kinda like looking down and noticing your belayer is getting baked and watching girls instead of watching your ass. I'd really like to hear from CCH on this. If they have any integrity at all they should have a decent response when the sheit starts to fly online like this. If people have really been told that they are "uncomfortable talking about it", well then I'm pretty uncomfortable buying more gear from them. avitripp is premature with lawsuit talk, but there is some reason to believe there is some real (willful?)negligence going on over there.
Anybody currently at CCH got the sack to speak about this? Or how about an official statement from the company? I'm betting that honesty will pay a whole lot better than smokescreens with the people that buy cams in the long run. Maybe I'll call them and invite them to step up to the plate myself.
-Bob
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