Special Sale at Desert Rock Sports....114%SRP

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Messages 1 - 20 of total 36 in this topic << First  |  < Previous  |  Show All  |  Next >  |  Last >>
Quasimodo

Trad climber
CA
Topic Author's Original Post - Apr 1, 2013 - 11:06pm PT
Decided to retire my old rope while at Red Rocks last week. Went to Desert Rock Sports to buy a new cord. The prices seemed high so I asked, "Can you do better?". Bill said, " I just work here. The boss sells gear at the suggested retail price."

I believed him. I should have done my homework. Paid $324 plus tax for a Bluewater 70m bicolor double dry I could have bought from Bluewater for the Suggested Retail Price of $285. Called Bill back to complain about the overcharge.....he just blew me off. Can't believe a retailer does not care about having return customers. $39 is not a big issue..... just the lie.
Vegasclimber

Trad climber
Las Vegas, NV.
Apr 1, 2013 - 11:44pm PT
Bummed to hear about your experience, man. I've been shopping at DRS for 10 years and they have always been more then square with me and gone out of their way to help me get gear on more then one occasion. I am sending a text to the owner to let him know this is up, he's usually pretty good with the customer service.
Vitaliy M.

Mountain climber
San Francisco
Apr 2, 2013 - 01:19am PT
It sucks when people lie to you straight up..
drljefe

climber
El Presidio San Augustin del Tucson
Apr 2, 2013 - 01:21am PT
Even the msrp....jeez louise!!!
Vegasclimber

Trad climber
Las Vegas, NV.
Apr 2, 2013 - 02:16am PT
Actually, if a shop is doing something like that, I'd post about it as well. I don't blame him for being upset.

I posted a rip-off that I was on the bad end of dealing with a supposed "climber friendly" motel in Josh.

I will say that I have never been lied to in all my years of shopping there, and the owner has a very high reputation in the local community for years of support for all climbers.

He's been made aware of the thread and is going to be looking into it, and knowing him if there was an issue he will do his best to make it right.

I'm happy that the OP posted somewhere where a person that knows the owner could bring it to his attention.
Dingus McGee

Social climber
Laramie
Apr 2, 2013 - 07:59am PT
Quasimodo et al,

do you want it NOW? Then you have to pay and often much more,..

Do You use this web often??? Open your Frickin eyes!

Price finder is in this site's right column and there are many good deals on ropes & gear.

Retail shopping is about seeing/finding/feeling/driving to the place for the item you want and getting it now.

Web shopping is about gaining info on lowest prices knowing what you want(otherwise you pay return shipping).

And if you are one that must support the local business you did just that.

rgold

Trad climber
Poughkeepsie, NY
Apr 2, 2013 - 08:36am PT
Over the years I've had occasional problems with various companies from very small to very big. In each case, I've written a polite letter in which I give the company or business the benefit of the doubt in the transaction, while still explaining clearly what was wrong about it. The letter always goes to the president of the company or the owner of the business and always includes my suggestion for how to make things right.

So far, I've had 100% positive responses, in several cases considerably exceeding what I proposed as a fair accommodation.

It isn't magic or rocket science; if you have a fair claim, explain it clearly and without being snarky or downright insulting, send it to the very top---the big boss is always going to be more flexible than any employee---and make a fair proposal for how to settle things, my experience is that almost every situation can be resolved satisfactorily.

I guess there could be a time for an internet posting, but it would be after the above process had definitively failed; something I think is actually quite unlikely.

For openers in this situation, ditch the claim that Bill "lied." Bill did not lie. Bill simply assumed a mismarked price was the msrp because that was the store pricing policy. At least, that's the position I'd take in making a claim for an adjustment, and frankly, it is far more likely than supposing employees deliberately lie to customers.
Rankin

Social climber
Greensboro, North Carolina
Apr 2, 2013 - 09:06am PT
That's a bummer and one would expect better service at a gear shop these days given the competition from online markets. I would just buy my gear from somewhere else.
Dingus Milktoast

Gym climber
And every fool knows, a dog needs a home, and...
Apr 2, 2013 - 09:26am PT
Its hard to fathom why you paid so much for that rope. Did you do even a cursory rope price check before heading in there?

DMT
Dave Kos

Social climber
Temecula
Apr 2, 2013 - 09:53am PT
Did you do even a cursory rope price check before heading in there?

"An ounce of prevention is worth a pound of cure"

The old saying also applies on the internet!
Dingus Milktoast

Gym climber
And every fool knows, a dog needs a home, and...
Apr 2, 2013 - 10:03am PT
And of course not to heap all the 'blame' on the shopper - if a retailer did this to me and then failed to make it right in some equitable fashion, that local retailer would never see me or my $ again.

DMT
Toker Villain

Big Wall climber
Toquerville, Utah
Apr 2, 2013 - 10:07am PT
Some people have difficulty with the concept of opportunity cost.

On the other hand if overcharges are common there then air it on the net.



But if a 14% bump gets you griping just be glad you aren't trying to buy ammunition right now.
GDavis

Social climber
SOL CAL
Apr 2, 2013 - 12:38pm PT
Manufacturers suggested retail price.

There ya go.


This isn't Yelp! dude... before you flame a shop that has served thousands well for years, what was the rope exactly? What color was it? If one was a 9.5 and another a 9.9.... hard to grab my pitchfork when there's info left out. Prices go up, prices go down, based on lots of things (see shoes lately?), but I don't think it is a crime, or even unethical, for them to charge more. That's their right, just like ours to shop there.

I've only had stellar service there (in case you couldn't tell) so have to speak up for a completely opposite experience. They make little laminated topos with clip-in loops, man! This place has real climbers.

edit - very likely some dude read the wrong number on an excel spreadsheet with a price gun in his hand and zapped the wrong rope. I've done that before, but in every time spotted them the difference... but like RGold said, they were cool about it.
msiddens

Trad climber
Apr 2, 2013 - 12:46pm PT
great shop and sorry to hear you had a bad experience. I've happily paid full price there but buyer always has the option to walk out. On the bright side, you know have a nice rope. Use it and curse all Summer long.
JLP

Social climber
The internet
Apr 2, 2013 - 12:55pm PT
Smart phones are good for price checks.

REI sells many things above MSRP these days as well...
SicMic

climber
two miles from Eldorado
Apr 2, 2013 - 12:58pm PT
It's hard to generate a lot of sympathy Semi. The store offered product at a price. You paid the price. It sounds like you learned to check the price you'd like to pay BEFORE plunking-down your cash. Reality is a cruel mistress. Enjoy your rope.
locker

Social climber
Some Rehab in Bolivia
Apr 2, 2013 - 12:59pm PT


...

Ron Anderson

Trad climber
Soon to be Nipple suckling Liberal
Apr 2, 2013 - 01:00pm PT
324.00 clams for a rope????

Zioks-- you could have waited a week and nabbed one of EBAY for 120.00
Mungeclimber

Trad climber
the crowd MUST BE MOCKED...Mocked I tell you.
Apr 2, 2013 - 01:28pm PT
justropes.com?
mechrist

Gym climber
South of Heaven
Apr 2, 2013 - 02:11pm PT
I buy gear at 1 of 3 shops:

1) IME in Utah because everyone there is awesome and they sold me my first quickdraws back in 1993

2) REI because they will return anything for damn near any reason

3) Sports LTD in South Lake because they are a good local shop and have a good selection

Being 1/32 Jew, the thought of buying gear on a road trip without shopping around makes me cringe.

I haven't bought anything at DRS since ~1995. They always seemed spendy to me.
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