DMM Dragon Cam #5 warning

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MtnGearCEO

Trad climber
Spokane, wa
Topic Author's Original Post - Feb 15, 2011 - 05:10pm PT
Attention Climbers:
Id like to alert you of a problem we found today with DMM Dragon Cams. Several DMM Dragon Cam #5 in our inventory have cracks in the aluminum axle boss. These are cracks radiating from where the stem lug is pressed into the aluminum and are visible from the top of the cam as well as the underside. This issue was identified and addressed in an earlier recall by DMM but was thought to be specific to the dragon Cam #6 only. Due to the similar manufacturing and material similarities in the #4 and #5, we would advise to stop all use of Dragon Cams #4 and #5 immediately until further notice. There is an image attached that is representative of our findings. We have not tested the "cracked or uncracked cams but would assume all to be suspect until further notice. The Cams smaller than #4 use a different material and we have not heard of any problems with them.

We are working with DMM and their US distributor Excalibur to determine the scope of the problem but wanted to inform the climbing community as soon as possible of this potential safety issue. Please share this with friends who may have Dragon Cams in their racks. I expect DMM will post more information soon.

Paul Fish
Mountain Gear, Inc
#5 dragon cam with cracks
#5 dragon cam with cracks
Credit: MtnGearCEO
Moof

Big Wall climber
Orygun
Feb 15, 2011 - 05:17pm PT
Thanks for the heads up!
mucci

Trad climber
The pitch of Bagalaar above you
Feb 15, 2011 - 05:18pm PT
JINGUS!!!!

China is sitting pretty right now.
Bad Acronym

climber
Little Death Hollow
Feb 15, 2011 - 06:26pm PT
Feck, maybe Donini will want my #5.
locker

Social climber
Feb 15, 2011 - 06:30pm PT


"JINGUS!!!!

China is sitting pretty right now."
...



LOL!!!...

Best damned sh!t around!!!...
bluering

Trad climber
Santa Clara, CA
Feb 15, 2011 - 06:37pm PT
Thanks for the heads up, Paul! I buy almost all my gear from you guys. Great service you guys provide.

Thanks!
adatesman

climber
philadelphia, pa
Feb 15, 2011 - 06:41pm PT
Thanks Paul!

BTW, if you ever run across something like this again feel free to drop me a line.... I've been making an archive for gear warnings/recalls over on the Gear Recalls Page at TheClimbingLab.com as it strikes me odd that no one has bothered to put together a central repository for this sort of thing. I've gotten every one I've heard of in the past couple years, but if there's any others feel free to let me know (or register and add it yourself in a non-pimping-my-site kind of way; just looking to get the info out there and couldn't care less about page views).

-aric.
matty

Trad climber
under the sea
Feb 15, 2011 - 06:54pm PT
Ha! Some people made a big stink about DMM being superior because they don't outsource to China...
couchmaster

climber
pdx
Feb 15, 2011 - 07:06pm PT
Paul Fish at Mountain Gear was the one who really got the Colorado Custom Hardware (CCH) folks to look at their Alien issues when, based on a few internet reports of failures that the CCH company said were fallacious, he took some off of his shelf and had them tested out of his own pocket.

He still gets business from me due to this single thing. Thanks for that, thanks for this Paul.

DMM has an excellent track record and makes high quality products, unlike some of the Alien issues, this should be fixed and jumped on stat. I personally think the Camalot is a better cam (not just better for the money but just better), but that's me and neither here nor there. I still love everything else DMM makes.
Anastasia

climber
hanging from a crimp and crying for my mama.
Feb 15, 2011 - 07:14pm PT
I own a whole set of DMM(s). Sorry, didn't get the memo that I had to be a Limey.

Jaybro

Social climber
Wolf City, Wyoming
Feb 15, 2011 - 07:23pm PT
Anybody talk to Petro about this?
bluering

Trad climber
Santa Clara, CA
Feb 15, 2011 - 07:26pm PT
Ha! Some people made a big stink about DMM being superior because they don't outsource to China...

I was one of those. I'll withhold judgement until they determine how this happend.
adatesman

climber
philadelphia, pa
Feb 15, 2011 - 09:36pm PT
He still gets business from me due to this single thing. Thanks for that, thanks for this Paul.

+1 on that. He had my business long before this, but this pretty much set it in stone.
cragnshag

Social climber
san joser
Feb 15, 2011 - 09:39pm PT
Perhaps send some of these defective cams to Banquo for pull testing in the lab. He likes to break stuff.

Anastasia

climber
hanging from a crimp and crying for my mama.
Feb 15, 2011 - 10:04pm PT
Ha! Limeys and Greek climbers... Not bad since we actually do share a good sense of humor and a limited sense for self preservation. :)
Khoi

climber
Vancouver, BC
Feb 16, 2011 - 03:19pm PT
DMM has posted an official announcement. For more details on the recall, and to see if your #4 and/or #5 Dragons are affected by the recall, go to their website.
Gene

climber
Feb 16, 2011 - 03:21pm PT
Link: http://www.dmmclimbing.com/dragonrecall45.asp?l=en
Dingus Milktoast

Gym climber
Who'll stop the reign?
Feb 16, 2011 - 03:30pm PT
Very quick and strong DMM response. And yes, DMM is superior for not outsourcing to china.

DMT
Bad Acronym

climber
Little Death Hollow
Feb 16, 2011 - 04:11pm PT
Gene, thanks for the link - looks like my #4 & #5 are headed back to Wales for some reassembly.

Thanks to Paul Fish for the vigilance, and DMM as well for addressing the defect so quickly. I have hung off this gear on multipitch belays, after all.
le_bruce

climber
Oakland: what's not to love?
Feb 16, 2011 - 06:24pm PT
The people at DMM have to be asking themselves why one of their retailers was quicker to let us know about this than they were? It's not like ST.com is some backwater in the climbing community, is it? If you're DMM, why not take the time to put the word out in the obvious places as soon as you know about it?

For the health of their company - not to mention the health of their customers - shouldn't they be doing a full court press on this problem, including in the very least posting to the most obvious and relevant web sites? How much effort does that take? What consideration could come before customers' safety, especially when it lines up with your company's reputation?

This sounds accusatory, I know.

Thanks to the OP, big time - you've got my future business. Whatever DMM's thinking was, yours seems clear and focused.
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